Privacy policy
& text messaging terms

Information we collect

When you request a ride, we collect the details you provide, including your name, email, phone number, pickup, destination, extra stops, outbound and return addresses, travel dates and times, airport pickup or drop-off choice, airline and flight information, passenger count, vehicle class, hourly duration, checked bags, carry-on bags, notes, and details for each requested car seat. If you request a car seat, please provide only the child’s age and seat type needed; a child’s name or date of birth is not necessary.

We record your choice about booking-related text messages. If you opt in, we record the consent wording, policy version, date, and request reference. Our hosting services may process technical information needed to operate and protect the website. We use a short-lived, hashed network identifier to limit repeated form submissions.

How we use your information

We use your information to review availability, prepare an individual quote, respond to you, coordinate confirmed rides, provide pickup instructions, support customers, and protect the service against misuse. One-way and round-trip rides can be requested and paid for securely online through Square-hosted Checkout. Your fixed fare is shown before payment. Ryde verifies trip details and sends the official booking confirmation separately. Hourly journeys remain quote requests without online payment. Square handles payment-card details; this website stores the Square order and payment identifiers, payment status, fare breakdown, and route details for the booking handoff.

Ride requests are saved in our private website records. Submissions are rejected if email delivery is not configured. Completed submissions and payment updates are emailed to info@rydellp.com through an email service provider. Ryde verifies your trip details and emails your official booking confirmation separately.

Information sharing

We may provide the information needed for your journey to the driver and to service providers supporting website hosting, email delivery, booking operations, or text messaging. They may process it to provide those services. We may also disclose information when required by law or to protect rights and safety.

We do not sell or share mobile information, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes. Consent is specific to Ryde’s booking communications and is not sold, rented, or transferred to another sender for its own messaging.

Text messaging terms

Program: Ryde LLP booking communications. Customers who book and opt in receive booking confirmation, pickup instructions, and other messages needed to coordinate their ride. These are service messages, not promotional subscriptions.

• Consent: You can opt in using the optional, unchecked checkbox on the request form. Providing a phone number or submitting the form alone does not opt you in. Consent is not a condition of booking; contact us to coordinate by another method.
• Frequency: Message frequency varies based on your booking and pickup arrangements.
• Rates: Message and data rates may apply according to your mobile carrier plan.
• Opt out: Reply STOP to a Ryde booking text at any time to stop further booking texts. You may receive one message confirming your opt-out. After that, we will not send further texts unless you opt in again. Contact us by phone or email if you need assistance. Opting out of texts does not itself cancel your ride.
• Help: Reply HELP to a booking text, call +1 (720) 248-0211, or email info@rydellp.com.
• Delivery: Text delivery depends on carrier networks and device availability. Carriers are not liable for delayed or undelivered messages. If you cannot find your pickup details, contact Ryde directly.

Your SMS consent and mobile information are subject to the non-sharing commitments above. The website records your preference; submitting the request does not itself send a confirmation text or confirm your ride.

Storage and your choices

We keep request and communication records as needed to handle your journey, provide support, maintain business records, and meet applicable obligations. Access to stored requests is not available to public website visitors. No online system can guarantee absolute security.

You may ask to access, correct, or delete your information by contacting us. We may need to verify the request and retain information needed for business records or legal obligations. For SMS, use STOP to withdraw messaging consent, or contact us for help.

Website services and links

Google Maps provides address suggestions, place verification, and route distance, duration, and toll estimates. Your selected trip locations and travel time are sent to Google for these services. Google’s Privacy Policy applies to its processing. Square receives the payment amount, booking reference, and checkout email to process payment. No payment details are sent to Square by a fare preview. Our hosting and font providers may process basic connection information. Essential technologies may be used to operate and secure the site. We have not configured advertising tracking or marketing analytics on this website. Links to WhatsApp and Instagram take you to services governed by their own privacy policies.

Contact us

For privacy questions, requests about your data, or messaging support:

• Email: info@rydellp.com
• Call or text: +1 (720) 248-0211 · Send a text
• WhatsApp: +1 (720) 421-1774
• Instagram: @rydeoncall

Updates

We may update this policy as our services change. The effective date above identifies the current version.