Booking Terms: Cancellation & Refunds — Ryde LLP.

1. Your booking: When you book with us — on this website, by phone, or by email — you will receive a booking confirmation by email. That confirmation is your record of the trip — please check the date, time, addresses, and flight details (for airport pickups) and tell us right away if anything is wrong. Website bookings are paid in full at the time of booking, and must be made at least 6 hours before pickup. Phone and email bookings are invoiced, with payment due by the day of service.

2. Cancelling your booking: You may cancel by email (info@rydellp.com), phone or text (+1-720-248-0211), or WhatsApp (+1-720-421-1774). Your cancellation takes effect when we confirm receipt — if you don't hear back within 1 hour, please call us. Refunds depend on how much notice you give before the scheduled pickup time: More than 24 hours before pickup: full refund. 6 to 24 hours before pickup: 50% refund. Less than 6 hours before pickup, or a no-show: no refund.

3. Changing your booking: Date, time, and route changes are free of charge when requested more than 6 hours before pickup, subject to availability. If the new trip's fare is higher (longer distance or time), you pay the difference before the trip; if it is lower, we refund the difference. Changes requested less than 6 hours before pickup are treated as a cancellation of the original booking (Section 2) plus a new booking.

4. Flights — delays and cancellations: For airport pickups, we monitor your flight at no extra charge. Delayed flight: your pickup adjusts to the new arrival time — no fee, no need to call us. Cancelled flight: tell us as soon as you can. You may reschedule once at no charge, or receive a full refund — even inside the 6-hour window — provided you notify us before the original scheduled pickup time.

5. No-shows and waiting: Airport pickups: your driver waits at the pickup point shown in your confirmation, monitoring your flight. All other pickups: your driver waits 15 minutes past the scheduled pickup time. If you are not at the pickup point within the waiting period and we cannot reach you by phone or text, the trip is a no-show and the full fare is retained. If you are running late, call or text us — we will do our best to hold your driver.

6. If we have to cancel: If Ryde LLP must cancel your booking for any reason, you receive a full refund and, where possible, help arranging alternative transport. This is our only liability for a cancellation on our side.

7. How refunds are paid: All refunds go back to the original payment method through Square. We initiate refunds within 2 business days of approval; your bank may take a further 3–10 business days to post the funds. Duplicate or erroneous charges are always refunded in full.

8. Trip details you are responsible for: Passenger and luggage counts must fit the vehicle class booked (capacities are shown on the website booking page). If the actual party or luggage exceeds the booked class, we may substitute a larger vehicle at the fare difference, or cancel under Section 2 if none is available. Car seats provided by Ryde are $15 each, charged at booking when requested. Children may also ride in your own seat at no charge. Quoted tolls, where shown, are included in your total and are final once booked.

9. Contact: Ryde LLP — www.rydeoncall.com. Email: info@rydellp.com. Call/Text: +1-720-248-0211. WhatsApp: +1-720-421-1774.